Ascent creates new role to enhance customer service

Print This Post

5 November 2014

New client services director, Michael Bond

Ascent Performance Group, the UK’s leading debt services provider and part of Irwin Mitchell, has appointed Michael Bond into its newly created role as client services director.

Michael Bond has over 25 years’ experience in financial services, with eight years already spent at Ascent in both senior operational and information technology roles. Prior to joining Ascent, Michael enjoyed a senior role within Santander.

In his new position, Michael is responsible for ensuring continuous improvements are delivered for its clients’ customer base which includes Santander, Lloyds Banking Group, Royal Bank of Scotland and HSBC, amongst other clients.

Mark Higgins, chairman at Ascent, said: “We are delighted that Michael is taking up this important role that will add real value to our clients. As someone who is already an integral part of Ascent’s senior management, Michael is perfectly placed to offer expert customer focussed counsel to our clients to meet their diverse requirements across litigation, debt collection, field services, mortgage lender services and enforcement.”

Ascent, with 180 staff, has recently expanded its field services operations with the recruitment of 39 field representatives into the firm to enhance its presence in the unsecured marketplace. Established in 2009, Ascent has grown on average 50% per annum with 2013/14 revenues exceeding £10m.


Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate

Legal Futures Blog

Delivering a first-class service experience

Helen Hamilton Shaw 2

I visit a lot of different businesses in the course of my job – both law firms and other types of organisations. This gives me a unique opportunity to compare how the legal sector is shaping up against the commercial world in how they welcome visitors to their business, and it’s fair to say that those that go the extra mile certainly stand out.

October 21st, 2016