Andrew & Andrew’s choice of Proclaim takes userbase to 17,000

Print This Post

31 October 2012


Portsmouth practice Andrew & Andrew is implementing Eclipse’s Proclaim case management software solution.

Established some 50 years ago, Andrew & Andrew provides a suite of legal services to individuals and businesses nationwide. Recent expansion in the practice’s consumer services teams led Andrew & Andrew to seek a suitable case management platform to underpin these activities.

The firm is implementing Proclaim throughout its conveyancing and personal injury functions, catering for an upswing in the volume of transactions experienced in both service areas. As part of the project, Eclipse is carrying out a conversion of case data from the practice’s incumbent software system.

In addition, the firm is taking advantage of Proclaim’s seamless A2A (application-to-application) functionality to process low-value road traffic accident (RTA) claims through the government’s portal system.

To enhance service automation, Andrew & Andrew will be utilising Proclaim’s ‘Task Server’ tool to provide fast reporting and management information data. Completing the implementation is BigHand integration, which enables seamless access to the world’s leading digital dictation system directly from Proclaim.

Sally Power, practice manager at Andrew & Andrew, said: “By implementing Eclipse’s solutions, we will ensure that our service levels remain consistently excellent and transparent. Areas such as conveyancing and personal injury demand fast response, consummate accuracy and instant attention to client queries. Proclaim will enable us to really create a standout offering in these areas, providing a service level which guarantees strong word-of-mouth and customer recommendation.”

 



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Leave a comment

* Denotes required field

All comments will be moderated before posting. Please see our Terms and Conditions

Legal Futures Blog

Going social

Derek Fitzpatrick Clio

Legal professionals, as communicators, serve a crucial role in social conversations, but have not been quick to adopt a strong presence on social media. Many lawyers are reluctant to start a social media profile as they don’t foresee any benefits to having one. The bottom line is that lawyers won’t get clients from social media if they are not using it. With 62% of adults having a Facebook account, your clients – and competitors – are using social media and you can no longer afford to treat it as an afterthought in the digital age.

December 2nd, 2016