Andrew & Andrew’s choice of Proclaim takes userbase to 17,000

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31 October 2012

Portsmouth practice Andrew & Andrew is implementing Eclipse’s Proclaim case management software solution.

Established some 50 years ago, Andrew & Andrew provides a suite of legal services to individuals and businesses nationwide. Recent expansion in the practice’s consumer services teams led Andrew & Andrew to seek a suitable case management platform to underpin these activities.

The firm is implementing Proclaim throughout its conveyancing and personal injury functions, catering for an upswing in the volume of transactions experienced in both service areas. As part of the project, Eclipse is carrying out a conversion of case data from the practice’s incumbent software system.

In addition, the firm is taking advantage of Proclaim’s seamless A2A (application-to-application) functionality to process low-value road traffic accident (RTA) claims through the government’s portal system.

To enhance service automation, Andrew & Andrew will be utilising Proclaim’s ‘Task Server’ tool to provide fast reporting and management information data. Completing the implementation is BigHand integration, which enables seamless access to the world’s leading digital dictation system directly from Proclaim.

Sally Power, practice manager at Andrew & Andrew, said: “By implementing Eclipse’s solutions, we will ensure that our service levels remain consistently excellent and transparent. Areas such as conveyancing and personal injury demand fast response, consummate accuracy and instant attention to client queries. Proclaim will enable us to really create a standout offering in these areas, providing a service level which guarantees strong word-of-mouth and customer recommendation.”


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