13% increase in calls to Moneypenny’s legal team

Print This Post

10 July 2014


Kevin Bishop, business development manager: We have had a flying start to 2014

Telephone answering specialist Moneypenny has reported a 13% increase in calls to its dedicated legal team in the period 1st April to 30th June as compared to the first quarter of 2014.

In call trend data released today looking back on the first half of the year, Monday has been identified as the busiest day of the week for handling calls for legal firms, with the hours between 10-11am and 1-2pm those when Moneypenny’s legal team is most needed to support the activities of the sector.

Legal calls continue to account for the bulk (60%) of calls received by Moneypenny in New Zealand.  Operating in a different time zone, Moneypenny Receptionists are based in Auckland to look after UK overnight calls during their daytime.

Moneypenny Business Development Manager Kevin Bishop who works closely with law firms of all sizes explains: “We have had a flying start to 2014 both in terms of new client activity and high call volumes, with our legal team growing accordingly.

“It has been an interesting exercise closely analysing the data we produce daily here at Moneypenny and formulating it into a broad trend analysis we can issue to the sector. While the information is of course vital for us internally, we also feel that it can provide a useful temperature check for the wider industry, demonstrating how and when law firms rely on their outsourced telephone answering provider.  It is something we plan to issue at the end of every quarter going forward.”



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

The skills shortage in law firms is the biggest threat to handling cybercrime

CLC Roundtable discussion at Malmaison Hotel, Charterhouse Square

The skills shortage in our businesses is the biggest threat to our industry when looking at cybercrime. Cybercriminals are not just after money but are looking for sensitive information too, so the legal services sector is an obvious target. In the last year we have had reports of around £7m of client money being lost to such crime. This is not an IT issue and it should not be left to the IT teams to sort out. It is a high-level responsibility and a board-level issue that must be taken seriously. We suspect that we will look back on 2016 and ask why we didn’t respond quicker.

March 21st, 2017