The abolition of referral fees is “dramatically reshaping” the online personal injury (PI) market, with legal brands pushing out claims management companies, according to major new research seen exclusively by Legal Futures.
A staid profession is a dead profession, a solicitor turned high street entrepreneur has warned, telling lawyers that they need to change the way they do things. However, Sahar Hashemi – the one-time City solicitor who went on to found Coffee Republic – said law firms should not panic.
The Solicitors Regulation Authority came under fire this week for the way it is enforcing the referral fee ban, with its director of policy and strategy unable to tell solicitors how many investigations it has started since the ban came into force seven weeks ago.
Artificial intelligence will be in widespread use by tomorrow’s law businesses, serving clients who will be mobile users of “digital personal assistants” that use holographic displays and respond to the thoughts of their owners, according to futurologists.
Legal Futures Blog
Cracking the non-PI consumer legal market could be the biggest prize yet. So why, asks Simon Goldhill of Legal Futures Associate Simon Goldhill Consultancy, is everyone looking the other way?
Law is big business. According to the latest government figures, the UK market generates over £26bn per annum. Recent analyses suggest that just under half of that comes from the business and commercial sector. Of the rest, £3.5bn relates to personal injury (PI) and £1.5bn to crime. That means that the non-PI consumer legal market in the UK is worth around £8bn per annum. This is equivalent to the entire 2012 turnover of the UK’s creative, arts and entertainment services industry.